The outage was resolved as of 16:30 EST on Sunday August 19th.
The cause of the outage has been isolated to an issue with our network-attached storage device, and has been addressed to bring all hosted Web Stores back online. We thank you for your patience and understanding, and apologize for any inconvenience this short outage may have caused.
At this time, LightSpeed’s website and all hosted Web Stores are currently inaccessible. A team is currently at our co-location facility determining the cause of the outage, and more information will be posted as soon as it becomes available.
We apologize for this interruption of service, and thank you for your patience while we address this issue as quickly as possible.
The cause of the outage has been isolated to an issue with our network-attached storage device, and has been addressed to bring all hosted Web Stores back online. We are working with the our hardware vendor to prevent this issue from occurring in the future.
We thank you for your patience and understanding, and apologize for any inconvenience this short outage may have caused.
At this time, LightSpeed’s website and all hosted Web Stores are currently inaccessible. A team is currently at our co-location facility determining the cause of the outage, and more information will be posted as soon as it becomes available.
We apologize for this interruption of service, and thank you for your patience while we address this issue as quickly as possible.
Xsilva will be performing an update to our web server configurations next week in order to improve the security and performance of your hosted accounts. These updates will be performed Monday, September 5th and Tuesday, September 6th between 7AM and 10AM EST. During these windows, Web Store availability for shoppers should not be affected. However, SFTP access to your Web Store files will be temporarily disabled.
Our team will be posting regular updates to this blog during the upgrade process, to keep customers informed as to the progress of the upgrades.
If any customers have questions regarding these upgrades, please feel free to contact our hosting team via e-mail.
Xsilva will be performing major upgrades to our hosting infrustructure next week in order to improve performance and reporting, as well to accommodate anticipated growth in 2011. These upgrades include the installation of new load balancers capable of increased throughput, bringing a new web server online and configuration changes designed to improve performance. The entire process will take approximately 2 weeks to complete, at which time the upgrades will be complete and will create a noticeable improvement for all users.
In order to implement these improvements there will be a possible disruption of service of up to 5 minutes during the initial part of the upgrade period, which is scheduled to occur from Monday, February 7th to Thursday, February 10th between the hours of 7 AM to 10 AM EST. We anticipate that most customers will not see any noticeable downtime as we have taken multiple precautionary steps to avoid extended outages, however there is a small risk that shoppers visiting hosted Web Stores may lose the contents of their carts during that period.
Our team will be posting regular updates to this blog during the upgrade process, to keep customers informed as to the progress of the upgrades.
If any customers have questions regarding these upgrades, please feel free to contact our hosting team via e-mail.
All Web Stores hosted with Xsilva should now be fully restored and accessible – as our web and database server were not impacted by the power transfer issue, no data was lost while stores were brought online. We apologize for any inconvenience this situation may have caused.
If anyone still has issues connecting to their Web Store, please contact our Support team for further assistance.
While our primary load balancer appears to have been damaged during the failed power transfer last night, our hosting team has switched over to our secondary load balancer to restore availability to our hosted Web Stores.
Xsilva’s licensing server is now accessible again, and hosted customers will be brought back incrementally online over the next two hours, while account configurations are verified and enabled.
Further information will be posted as soon as availability has been restored for all hosted customers.
At approximately 11 PM EST on Wednesday, November 3 a fire occurred outside the co-location facility used by Xsilva Hosting and caused power disruptions for the facility. As a standard emergency procedure, all facility power was diverted to backup generators – however, the power transfer was only successful to 2 of the 3 generators. The third generator failed to come online as expected, and the failed transfer knocked both primary and secondary load balancers offline while leaving our web and database servers up. This has caused both our hosting sites and our licensing server to be temporarily inaccessible.
A team is currently on-site bringing the load balancers back online, and further updates will be posted here are soon as they are available.
We apologize for any inconvenience this situation may cause, and thank you for your patience and understanding