Incident: Hosting sites unavailable

At approximately 11 PM EST on Wednesday, November 3 a fire occurred outside the co-location facility used by Xsilva Hosting and caused power disruptions for the facility.  As a standard emergency procedure, all facility power was diverted to backup generators – however, the power transfer was only successful to 2 of the 3 generators.  The third generator failed to come online as expected, and the failed transfer knocked both primary and secondary load balancers offline while leaving our web and database servers up.  This has caused both our hosting sites and our licensing server to be temporarily inaccessible.

A team is currently on-site bringing the load balancers back online, and further updates will be posted here are soon as they are available.

We apologize for any inconvenience this situation may cause, and thank you for your patience and understanding